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In order to ensure the
safety of tourists and improve the quality of tourism
services in Ha Long Bay, Quang Ninh province has
continuously invested and perfected the port and tourist
infrastructure, paying special attention to the
management and improvement of the quality of tourist
boats in Halong Bay.
"Say no" to poor quality ships
According to statistics of Ha Long City, there are
currently 505 licensed
cruises in Halong Bay, of
which nearly 200 cruise ships offer overnight stay on
the bay. To ensure the safety for tourists, Quang Ninh
has strengthened the management and improvement of the
ships serving visitors in Halong Bay.
As the matter of fact, the cruise ships operating in Ha
Long Bay has been upgraded over the years with strict
technical requirements. In addition to the Government's
regulations on handling administrative violations, Quang
Ninh also provides separate sanctions and commitments
with the shipowners. As a result, the violations have
decreased, the ship owners, crew members are more aware,
more responsible.
Up to now, all cruise ships in Ha Long Bay have been
equipped with modern fire fighting equipment and
systems, camera systems, and positioning for
surveillance by the authorities. In particular, with the
navigation system, it is possible to know where the
cruise is operating, what it does, and even retrieve the
cruise diary on the bay from many days before.
In addition, to improve the quality of the cruiser
ships, ensuring the safety of tourists, every year Ha
Long City People's Committee has a board to evaluate the
cruise ships operating on Halong Bay (including the
provincial departments of Transport, Tourism, Natural
Resources and Environment, Water Police, Fire Prevention
and Fighting Police...) to inspect and evaluate the
quality of tourist boats operating in Ha Long Bay. In
the course of inspection, special attention should be
paid to the ships which have been converted and
repaired, if they are of good quality, meet the
standards and the time limit, thus ensuring their
safety.
From 2015 up to now, Halong City has eliminated 34
tourist ships (17 day boats, 17 overnight cruise ships)
due to the failure to meet the conditions and criteria
for operation on the bay. This is a step to improve the
quality of cruise ship management in line with
international standards.
Improve the quality of cruise ship services
Along with enhancing the management of the cruise ships
operating in Ha Long Bay, the quality of
tourism
services in Ha Long Bay is always improved. The
provincial People's Committee has instructed functional
units to regularly disseminate to organizations and
individuals dealing in transportation of tourists on
temporary regulations on the management of cruise ship
activities and other regulations, safety, security, fire
prevention, food safety, tourism business
environment...At the same time, to direct functional
branches to intensify the implementation of a number of
programs to strictly inspect and handle infringing
cruise ships. In addition to investing in upgrading the
facilities of the ports, anchoring areas at overnight
spots, ensuring the safety conditions for tourists and
ships, the functional units enhance the coordination
with the concerned branches in inspecting and ensuring
security and order, safety and environmental sanitation
at the ports.
In Ha Long Bay there are five tourist routes, of which
route 5, connecting Ha Long and
Cat Ba island. To
promote tourism linkages between Quang Ninh and Haiphong,
from 2013, Ha Long City and Cat Hai District, Hai Phong
City have created regulations to coordinate management
and conservation. and promote the value of Ha Long Bay
and other bays in the Cat Ba Archipelago.
In order to strengthen the management and supervision of
the ship crews, to improve the behavior of tourists, the
quality of services, ensure the safety of cruise ships
and tourists visiting Ha Long Bay, for the boat
operators, provincial authorities strictly implement the
detailed content of the Ministry of Culture, Sports and
Tourism Ministry of Tourism's Code of Conduct "Ha Long
smile". The cruise ship owners shall intensify the
propagation, dissemination and fostering of knowledge
and skills for the crews on tourist ships, crew members
and employees working on tourist ships on traffic law
provisions. Inland waterways, regulations on codes of
conduct, culture and civilization in tourism service
business; At the same time, measures should be taken to
strengthen the management of crew members and staff
working on board cruises.
With the tightening of the management, the business of
cruise ship services in Ha Long Bay has gone into good
order, material facilities and equipment to ensure
safety, fire prevention and explosion have been
equipped. The quality of service and professional
awareness of the crew members is increasing. The strict
sanctions imposed have created a high deterrent,
revented violations and limited recidivism, the incident
associated with the cruise ship is clearly reduced, no
serious incidents have occurred to the lives of tourists
and crew members, cruise ship employees. Thus, it
contributes to creating Ha Long tourism brand - a safe
and friendly destination.
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